Refund policy

Return & Exchange Policy

At Dracaena Cinnabari, our top priority is ensuring an exceptional shopping experience for our customers. We take full responsibility for any errors, as we strive to provide a seamless journey from browsing our store to receiving your order in perfect condition.

To maintain transparency and facilitate a smooth return and exchange process, we have outlined the following terms and conditions:

Return & Exchange Guidelines

  • Timeframe: Customers can request an exchange within 14 days and a return within 14 days from the date of delivery.
  • Eligibility for Returns & Exchanges:
    • The item must be in its original condition, unused, and unworn.
    • All tags and labels must be intact, undamaged, and not removed.
    • The product must be returned in its original packaging.

Non-Returnable & Non-Exchangeable Items

For hygiene and safety reasons, underwear cannot be returned or exchanged once opened or used.

How to Request a Return

To initiate a return or exchange, please contact our customer support via

 WhatsApp: +966599922251

E-MAIL: dracaenacinnabari.sa@gmail.com

 Our team will assist you with the process and ensure a smooth resolution.

We appreciate your trust in Dracaena Cinnabari and remain committed to delivering the best shopping experience.